Gardeners Uxbridge Service Terms and Conditions
These Terms and Conditions set out the basis on which Gardeners Uxbridge provides gardening and related services to residential and commercial clients. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before engaging our services.
Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the person, firm or organisation who requests or receives services from Gardeners Uxbridge.
Company, we, us or our means Gardeners Uxbridge.
Services means any gardening, garden maintenance, landscaping, clearance, hedge trimming, lawn care, planting, pressure washing, or related services provided by the Company.
Site means the garden or property at which the Services are to be carried out.
Agreement means the contract between the Company and the Client formed in accordance with these Terms and Conditions, together with any written quotation or service description provided by us and accepted by you.
Scope of Services
We provide general gardening, garden maintenance, and related outdoor services in and around the Uxbridge area. The exact scope of the Services for each booking will be as described in our quotation, service description, or booking confirmation. Any additional work requested by the Client that is outside the agreed scope may be subject to separate charges and time availability.
We reserve the right to decline work that we consider unsafe, unlawful, unsuitable for our expertise, or unreasonable in scope or timing.
Booking Process
Bookings may be made by contacting us and providing details of the required Services, the Site address, and preferred dates and times. We may request photographs, measurements, or a site visit before confirming a booking, particularly for larger or more complex jobs.
A booking is not confirmed until we have provided a written or clearly stated confirmation, which may be in the form of a quotation acceptance, booking message, or mutually agreed appointment details. We may, at our discretion, require a deposit or part payment before confirming the booking.
The Client is responsible for ensuring that all information provided for the booking is accurate and complete. If the information provided is incomplete or inaccurate, we may adjust the quotation, reschedule the visit, or refuse to carry out the Services.
Quotations and Prices
Any quotation we provide is based on the information available at the time and is generally valid for a limited period as indicated in the quotation or, if not stated, for 30 days. Quotations are exclusive of waste disposal charges unless we expressly state that waste removal is included.
We reserve the right to revise a quotation or apply additional charges if:
There are unforeseen conditions at the Site, such as access restrictions, hidden obstructions, additional growth, or hazardous materials.
The Client changes the scope of the work or requests additional Services.
There are delays or interruptions caused by the Client, their contractors, or third parties, or by the unavailability of required materials not within our control.
Unless otherwise agreed, Services may be charged on an hourly or daily rate basis, plus materials, waste removal, and any applicable surcharges.
Access and Client Responsibilities
The Client must ensure that we have safe and reasonable access to the Site at the agreed times, including access to relevant outdoor areas, gates, pathways, and any necessary parking or loading space where reasonably possible.
The Client must ensure that the Site is reasonably clear of hazards, obstructions, pet waste, and other items that could impact our ability to work safely and efficiently. We may refuse to carry out or may suspend work if conditions are unsafe or unhygienic, and we may still charge for travel and time incurred.
If the Client is not present at the Site during the Services, it is the Client's responsibility to arrange access in advance and provide any relevant instructions. We will not be liable for delays, incomplete work, or rescheduling fees arising from our inability to access the Site.
Health, Safety, and Weather Conditions
We will carry out the Services with reasonable skill and care and in accordance with applicable health and safety requirements. The Client agrees not to interfere with our work and to keep children, pets, and other persons at a safe distance from work areas, tools, and machinery.
Certain gardening and outdoor works are weather-dependent. We reserve the right to postpone or reschedule work where, in our reasonable opinion, weather conditions make the work unsafe, impractical, or likely to cause damage to the garden or property. We will seek to agree an alternative date with the Client in such circumstances.
Materials and Plants
Where we supply materials, plants, or other goods as part of the Services, title to those items shall not pass to the Client until full payment has been received. Risk in any plants or materials passes to the Client upon delivery or installation at the Site.
We will select materials and plants with reasonable care and in line with the agreed specification. However, living plants are subject to natural conditions and variability. We cannot guarantee the long-term survival or performance of plants, turf, or lawns once installed, as this is dependent on factors such as soil conditions, weather, pests, disease, and the Client's ongoing maintenance and watering.
Payments and Invoicing
Unless otherwise agreed in writing, payment is due immediately upon completion of the Services or on receipt of our invoice. We may require deposits, staged payments, or full prepayment for certain Services, particularly for larger projects or where materials must be purchased in advance.
We accept payment by methods as communicated by us from time to time. The Client is responsible for ensuring that funds are available and that payments are made in full and on time.
If payment is not received by the due date, we may charge interest on the overdue amount at the statutory rate permitted under applicable law, calculated on a daily basis until payment is received in full. We may also suspend or cancel further Services until all outstanding amounts have been settled.
All prices are quoted exclusive of any applicable taxes or charges that may arise under law, which will be added to the invoice where applicable.
Cancellations and Rescheduling
The Client may cancel or request to reschedule a booking by giving us reasonable notice. Unless otherwise specified in writing, the following terms apply:
If the Client cancels or reschedules with more than 48 hours notice before the scheduled start time, no cancellation fee will normally apply, and any deposit may be transferred to a new date.
If the Client cancels or reschedules with less than 48 hours notice, we reserve the right to charge a cancellation fee, which may be up to a reasonable proportion of the quoted price or our minimum call-out charge.
If we arrive at the Site at the agreed time and are unable to gain access, or the Client cancels upon arrival or after work has commenced, we may charge the full amount for the visit or a reasonable call-out fee, at our discretion.
We reserve the right to cancel or reschedule a booking due to factors beyond our control, such as illness, vehicle breakdown, supply issues, extreme weather, or safety concerns. In such cases, we will seek to rearrange the appointment as soon as reasonably practicable and will not be liable for any consequential loss arising from the postponement.
Garden Waste and Environmental Regulations
We aim to comply with all applicable environmental and waste regulations in the course of our work. Garden waste, soil, turf, branches, and similar materials generated during the Services may be left on site in a suitable location if agreed with the Client, or may be removed by us where this forms part of the Service.
Unless our quotation expressly includes waste removal, the Client is responsible for arranging the disposal of garden waste. If waste removal is requested, we will charge a fee based on the volume and type of waste and the local disposal costs.
We do not remove hazardous or controlled waste, including but not limited to asbestos, contaminated soil, chemicals, or animal carcasses. If such materials are discovered, we may stop work and require the Client to arrange for appropriate specialist disposal at their own cost.
The Client agrees not to ask us to dispose of waste in a manner that would breach relevant environmental or waste regulations. We reserve the right to refuse any instruction that would require unlawful or inappropriate disposal of materials.
Damage and Liability
We will carry out the Services with reasonable care and skill. If we cause damage to the Client's property due to our negligence, we will, at our option, repair the damage, arrange for repair, or compensate the Client for the reasonable cost of repair, subject to the limitations set out in these Terms and Conditions.
We shall not be liable for any pre-existing damage, defects, or weaknesses at the Site, including fragile items, poorly installed fixtures, or pre-existing disease or infestation in plants or lawns. We are not responsible for damage caused by circumstances outside our control, such as severe weather, subsidence, flooding, pests, or third-party actions.
Our total liability to the Client for any loss or damage arising out of or in connection with the Agreement, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Client for the Services in question. We will not be liable for any indirect or consequential loss, loss of profits, loss of enjoyment, or loss of business arising from the Services or any delay or failure to provide them.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Complaints and Service Issues
If the Client is dissatisfied with any aspect of the Services, the Client should notify us as soon as reasonably possible, ideally within 48 hours of completion of the relevant work. We will review the issue and, where appropriate, inspect the Site and seek to agree a reasonable remedy, which may include additional work, a partial refund, or other corrective action at our discretion.
Failure to notify us of concerns within a reasonable time may limit our ability to investigate and resolve the issue, especially in relation to living plants and seasonal conditions.
Intellectual Property and Use of Images
Any designs, plans, sketches, or recommendations we provide remain our intellectual property unless otherwise agreed in writing. The Client may use these only for the purpose for which they were supplied and may not reproduce, share, or use them for other projects without our permission.
We may, from time to time, take photographs of the Site before and after the Services for our records, training, and marketing purposes. Where images of private property are used for marketing, we will take reasonable steps to avoid identifying the Client by name or precise address. The Client may request that images of their property are not used in marketing, and we will respect such requests where reasonably practicable.
Termination
Either party may terminate an ongoing Service arrangement by giving reasonable notice to the other, subject to any minimum term or specific notice period agreed in writing. We may terminate the Agreement immediately if the Client materially breaches these Terms and Conditions, fails to make payment when due, behaves abusively towards our staff, or requires us to act unlawfully or unsafely.
On termination, the Client shall pay for all Services already performed, materials ordered or supplied, and any unavoidable costs we incur as a result of the termination.
Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement between the Client and Gardeners Uxbridge, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Amendments to these Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, prices, or legal requirements. The version in force at the time of your booking will apply to that Agreement. We encourage Clients to review the current Terms and Conditions periodically when arranging new services.
Entire Agreement
These Terms and Conditions, together with any written quotation or service confirmation we provide, constitute the entire agreement between the Client and Gardeners Uxbridge in relation to the Services. No other terms, whether oral or written, shall form part of the Agreement unless expressly agreed in writing by us.
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
